James Finch Cogan Station, PA 17728

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Community Manger / Social Media Specialist

Summary of Qualifications

Community Manager with 14+ years developing, managing, moderating and maintaining online communities. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations.

Skills

• Platforms: Windows 9x/NT/2000/XP/Vista/Win 7, Mac OS/X

• Productivity: Microsoft Office, Open Office, Adobe Indesign

• Graphic/Web Design: Adobe Illustrator, Adobe Photoshop, Adobe Dreamweaver

• Animation/Video: Reallusion Iclone, Pinnacle Studio, TMPGEnc Video Master Works, Cyberlink Power Director

Experience

LiveWorld Inc., San Jose, CA 2006 to Present

Senior Moderator

• Review member content to ensure compliance with terms of service and community guidelines established by client.

• Compile and escalate compelling member content for use in programming packages.

• Gather member feedback and provide insights for trending topics as specified by client.

• Actively participate in communities by posting links to related articles, taking part in the on-going discussion boards and directing members to the online content.

• Assist moderators by removing and escalating content to the Moderation Manager.

Family Dollar, Williamsport, PA 2006 to 2007

Assistant Manager

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Open and close cash registers, performing tasks such as counting money, separating coupons, balancing cash drawers and making deposits.

• Examine merchandise to ensure that it is correctly priced and displayed.

• Enforce safety, health and security rules.

• Describe merchandise and explain use, operation and care of merchandise to customers.

Mean Dog Auctions, Cogan Station, PA 2005 to 2006

Owner

• Create and maintain eBay auction listings.

• Manufacture computers for sale.

• Package goods for transport.

America Online Communities, Inc., Dulles, VA 1997 to 2005

Team Coordinator

• Supervise, train and coordinate 180 direct-report volunteers and 500 indirect-report volunteers.

• Actively develop community guidelines for each community hub to compliment the overall terms of service and prepare training documents to go with guidelines.

• Develop, update and maintain social media hubs for feature on service.

• Follow trending topics and suggest programming packages based on member interest and feedback.

• Analyze usage statistics and develop strategies in order to retain users to the service.

Education

Harrisburg Area Community College, Harrisburg, PA 1994

A.A., MicroComputer Specialist

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